Return Policy

D&DZ Btidal, LLC provides inclusiveness in fashion to ensure that we fit every curve! Please note regarding Return and Exchange, we no longer allow returns or exchanges to ensure the quality, health, and safety of our customers. All Purchases Are Final, No Refunds. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size.

There is absolutely NO Refund, NO Return, NO Exchange on ALL Bridal dresses!

Please contact us at info@ddzbridal.com with any questions or concerns.

Order Cancellation

Once your order has been submitted, we cannot cancel or make changes to the order. Please review your order very carefully before finalizing it.

Order Processing Time

Our team is working hard to ensure your order gets fulfilled in a timely manner! Once an order is placed, it takes 7-10 business days to ship out of our store. From there, D&DZ Bridal Guests have two options to choose from! UPS Ground (5-7 business days) or our quick delivery at our store location within 3-5 business days for an additional fee of $149.00.

Items Not Available for Expedited Shipping:

Bridal Gowns are Pre-Ordered ONLY!

  • Pre-Orders: Guests are alerted that the item is a preorder and will have a later ship date in the item description on the e-commerce site. If the customer is purchasing in-stock items with a preordered item, the order will not ship out until the entire order is ready to ship.

  • Restock Items: Orders may not be eligible for expedited shipping if the product is a restock and still in transit to the store.

  • Layaway/Partial Payments: 50% Down payment. Orders with partial payment will be held until full payment has been received.

Return(s) Processing Time

Upon receipt of the customer’s package, the return for an exchange, store credit, or No refund will be processed for store credit only. The customer will be notified by email of the completed outcome. Store Credits due have an active 30-day timeframe in which if the guest does not use the credit within a certain period, it will no longer be active.

Wrong Items

We work hard to ensure accuracy among all of our orders; however, discrepancies can happen, and our team will work to get your order taken care of! In the event that you receive an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock, our team will issue a one-time exchange or store credit. We will send the label to you and ship the correct item to you for an additional charge. If the correct item cannot be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase!

Incorrect Size

We offer several avenues to identify what size would work for the guest, such as our size chart, IG Live Collection Fit Review, Style Lab videos, Online Size Chart, and Item Descriptions. If you are still in need of sizing and style assistance, please contact our Customer Service line for assistance in placing your order. Once an order has been placed, all purchases are final. No refunds.

Damaged / Missing Items

Each of our items undergoes multiple layers of quality control; however, discrepancies can happen, and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 24 hours of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.